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How to Fix the Error "Cannot Open your Default Email Folders"?

How to Fix the Error "Cannot Open your Default Email Folders"?


Being a file of Outlook, OST file holds your all information of Outlook mailbox. OST file allows you to work offline when your internet connection is weak or lost and it simply updated user mailbox when the user gets proper internet connectivity.


Sometimes, when you face issues in synchronization your OST file may get inaccessible and you may face the error ‘cannot open your default email folders’



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A quick solution to the issue


In order to resolve the error “cannot open your default email folders’’ and get back to the normal functioning of Outlook mailbox. There are manual or third-party techniques available for resolving the issue.


First, we will discuss manual solutions for you –

1. Use Scanost.exe


The first technique is an inbuilt facility of Outlook that helps you to repair Outlook OST file.

  • Run Scanost.exe which you will find here – C:\Program Files (x86) \Microsoft Office\Office16
  • Open scanost.>exe
  • Browse your OST file here
  • Click on Repair and wait till the repair process is complete.
  • Restart your Outlook with the repaired OST profile

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2. Recreate OST file

You can use a second manual approach that will help you to repair your OST file and remove the error.

  • Go to Outlook and open File menu and then Info
  • Click on account settings
  • Double click on Microsoft Exchange
  • A new Window appears, Go to more settings
  • Then go to the Advanced tab
  • Click on ‘offline folder file settings’
  • Click Ok

Alternate and best solution


If you want a professional and best solution for recovery of your OST file. You can go for GainTools OST Recovery tool that will perfectly work for you with 3-4 simple steps which can be easily understood by a non-technical user. It contains various features that will help you to perform the recovery task with full ease.

The tool offers the following features –

  • Capable to perform safe and complete recovery with a few simple steps
  • Support file filtration
  • Compatible on all Outlook versions
  • Quick scanning and preview all items
  • Rapid and easy to handle utility without any technical skills
  • Facility to evaluate the software before its purchase